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Help and Support

Please check Frequently Asked Questions first. Feel free to ask any questions about our programs and services. We will reply within 12 hours maximum or faster from 10am to 10pm (UK time). Please provide email address you have access to or use any temporary email service to start a dialog. Please give us as many details as possible. What are you trying to do? How? How can we help? If you are using one of our tools just double-click its log to open it in Notepad and add this log to your message. Is there a file in question? What is the file size? Could you send or upload it for examination? Messages like "I forgot my password." will force us to ask the questions above anyway. You can use the form below or contact us directly at If you have not heard from us in several hours, please check your Spam and Junk folders or try to contact us from a different email account. All support requests are handled in a timely manner and replied to, but please keep in mind that our emails could be blocked or filtered on your side due to links to our programs or manuals, "password recovery" and "security" context, unknown sender, etc.

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