Thegrideon Software - View topic

Quetsch

Hi,

after buying your software to have acces to my .pst file, your programm shows me the following:

8/1/2008 - 11:08:18 AM The log file is started [Registered version 1.7]
8/1/2008 - 11:08:36 AM Trying to open the Personal Storage File: C:\Eigene Dateien\René\Privé\Outlook.pst
8/1/2008 - 11:08:36 AM Determining Personal Storage file type...
8/1/2008 - 11:08:36 AM The Opened file is a Personal Storage File version: 2003 - 2007
8/1/2008 - 11:08:36 AM Determining .PST Encryption type...
8/1/2008 - 11:08:36 AM Compressible Encryption
8/1/2008 - 11:08:36 AM Trying to recover the Personal Storage file password...
8/1/2008 - 11:08:36 AM Trying to recover the Personal Storage file password...
8/1/2008 - 11:08:36 AM The Logged special value = 0x0
8/1/2008 - 11:08:36 AM This file is not password protected or corrupted...

But i'm sure that the file is password protected because MS Outlook ask me everytime a password.

Thanks for more informations.

Thegrideon_Support

Hello,

Are you sure the file is password protected and not main MS Outlook pst file or one of the file attached to your profile, etc?
Could you please try Outlook Password “Find it” functions “list profiles” and “search for pst”.
What is the file size? Is it possible to send it for examination?

Guest

Hi,

thanks for your support.

Yes, the file is password protect, i can send you 2 printscreens where the password is asked? If you tell me where to send?

I tried the function "list profiles", here the result:
Profile Name:,"Associated .pst file:","Password:",""
Outlook,"C:\Eigene Dateien\René\Privé\outlook.pst","<file read err>",""
Outlook,"C:\Eigene Dateien\René\Privé\outlook.pst","<file read err>",""

The size is 116 MB !!!![/list]

Thegrideon_Support

Hello,

Please, close MS Outlook before running Outlook Password. Your files are opened in MS Outlook and this is the reason for <read error>.
Could you please also send us e-mail at

and we will provide you with our ftp address and login information to upload your file. File examination is the best way to know the reason for this problem anyway.

Thegrideon_Support

New Outlook Password version 2.0 is available from:
http://www.thegrideon.com/download/opsetup.exe
Password recovery engine was rewritten and file format compatibility enhanced.

If you still have any problems with your file password recovery please download and install the version above.