Thegrideon Software - View topic

Frustrated · Guest

I had outlook 97-2003 then upgraded to 2007, then lost my password, bought your software, software says it found the password, I copy and pasted it as you told the last user, outlook says the password is incorrect ?

Frustrated, what now ?

Thegrideon_Support

Hello,

1) At the bottom of Outlook Password window you can see the Log window. This window stores all events which occurred. You can save it to a text file (right-click and select "Save Log File"). You can also double-click the text and it will appear in Notepad - so you can work with it like with a common text file (copy, paste, edit, save). Please, open your file again and send this log to us or post it here.
2) Is it possible to send your file for examination?

Frustrated · Guest

here is the log file:

2007 - 8:52:33 AM The log file started [Registered version 1.5]
12/4/2007 - 8:53:23 AM Trying to open the Personal Storage File: C:\Documents and Settings\Steve\My Documents\archive.pst
12/4/2007 - 8:53:23 AM Determining Personal Storage file type...
12/4/2007 - 8:53:23 AM The Opened file is a Personal Storage File version: 2003-2007
12/4/2007 - 8:53:23 AM Determining .PST Encryption type...
12/4/2007 - 8:53:23 AM Compressible Encryption
12/4/2007 - 8:53:23 AM Trying to recover the Personal Storage file password...
12/4/2007 - 8:53:23 AM Trying to recover the Personal Storage file password...
12/4/2007 - 8:53:23 AM The Logged special value = 0x0
12/4/2007 - 8:53:23 AM This file is not password protected or corrupted...
12/4/2007 - 8:53:23 AM Trying to open the Personal Storage File: C:\Documents and Settings\Steve\My Documents\outlook.pst
12/4/2007 - 8:53:23 AM Determining Personal Storage file type...
12/4/2007 - 8:53:23 AM The opened file is a Personal Storage File version: 97 - 2002
12/4/2007 - 8:53:23 AM Determining .PST Encryption type...
12/4/2007 - 8:53:23 AM Compressible Encryption
12/4/2007 - 8:53:23 AM Trying to recover the Personal Storage file password...
12/4/2007 - 8:53:23 AM The Logged special value = 0xdb5d6067
12/4/2007 - 8:53:23 AM The Personal Storage (.PST) file password has been found: 0Tjw02
12/4/2007 - 8:53:38 AM Trying to open the Personal Storage File: C:\Documents and Settings\Steve\My Documents\outlook.pst
12/4/2007 - 8:53:38 AM Determining Personal Storage file type...
12/4/2007 - 8:53:38 AM The opened file is a Personal Storage File version: 97 - 2002
12/4/2007 - 8:53:38 AM Determining .PST Encryption type...
12/4/2007 - 8:53:38 AM Compressible Encryption
12/4/2007 - 8:53:38 AM Trying to recover the Personal Storage file password...
12/4/2007 - 8:53:38 AM The Logged special value = 0xdb5d6067
12/4/2007 - 8:53:38 AM The Personal Storage (.PST) file password has been found: 0Tjw02

I can send the outlook file if this does not help but would like to resolve this without sending it if possible

Thegrideon_Support

1) Please, try the following passwords, just in case:
101021623130
ElGBzH
0Tjw02

2) What is your file size?

FRustrated · Guest

the long number string got me through but it it seems that I am missing some file, particularly deleted emails which were in the delted folder.

How did you know the number string ? How can I do this myself next time ?

Last question, the number string still does not recover my original password, how do I do this ??

thanks

Thegrideon_Support

Hello,

As to missing files – it is not password related problem for sure. PST file content is available in full after password verification.

As to exact password recovery and the several passwords issue:
That's due to encryption algorithm used in MS Outlook: For example passwords: "1234", "101207262152" and "2rPvHg" are equal from MS Outlook point of view. There is no way to differentiate original password from group of valid ones - they are the same for MS Outlook.

The problem in your case seems to be in character encoding or something related. We are checking it right now. We can send you special version with the number based password generator after some testing.

Frustrated · Guest

thanks, I must tell you that I am VERY impressed with the tech support that I am receiving, well above and beyond the call of duty.

Thank you, I will wait to hear from you about the password. I can send the file if need be.

Wink

Thegrideon_Support · Last edited by Thegrideon_Support on 19 Jun 2008 04:18; edited 1 time in total

Hello,

Special version have been prepared for you. Could you please contact us at

. The version is not publicly available and we have to check you registration data prior to distribution. Thank you for understanding.

Frustrated · Guest

Dear Support,

Thank You ! I have sent email to support with my purchase details and await a response.

Very Happy

Thegrideon_Support

The version mentioned is now available for download from:
http://www.thegrideon.com/outlook-password-recovery.html